• Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. 
• Items available for pre-order are ordered for the store ahead of time; therefore, there are limited quantities available for pre-order.
• Pre-ordering is a great way to guarantee the size you need will not be sold out upon the item's arrival to our store.
• Enjoy FREE STANDARD SHIPPING on all pre-order items.
• Orders containing pre-order items and in-stock items will ship separately. In-stock items will ship during the normal shipping time frame and pre-order items will ship STANDARD shipping as soon as they arrive to the store.
• Pre-orders will be shipped as soon as they are received in store.
• Please note that we have no control over if or when a pre-ordered item arrives. If we do not receive an item that you have pre-ordered, we will issue you a full refund.
• Pre-orders can only be placed on our website, tinytowninc.com.
• If you are purchasing a pre-order item for a special event or trip, we suggest that you always have a backup in case there are slight production, customs, or shipping delays from our manufacturer. Our typical processing time is 1-3 business days from the date we recieve our inventory.

Shipping

All orders are processed in the order in which they are received. Orders are processed Monday through Friday between 10AM and 5PM and typically ship within 48 hours. Sales and promotions such as the "Black Friday Sale" extend processing and shipping times. Please note delivery times do not include Sundays or holidays. Due to an influx of packages during the holiday season, USPS might take longer to deliver your package.

Please make sure your shipping address is correct and is a USPS deliverable address. Tiny Town Inc assumes no responsibility if the package is undeliverable, stolen, or lost due to incorrect address information.

• STANDARD (Orders $200+) (7-10 business days) - FREE
• STANDARD (LIGHT WEIGHT*) (7-10 business days) - $5
• STANDARD (7-10 business days) - $10
• STANDARD (HEAVY WEIGHT*) (7-10 business days) - $15
• EXPRESS  (3-5 business days) - $15
• EXPRESS (HEAVY WEIGHT*)  (3-5 business days) - $20
• OVERNIGHT  (1-2 business days) - $40
• OVERNIGHT (HEAVY WEIGHT*) (1-2 business days) - $55

* "LIGHT WEIGHT" and "HEAVY WEIGHT" are determined by the weight of the item, the size of the item, and what type of package it needs to be shipped in.

Local Pickup

Local pickup is available at our Mobile, Alabama location. Orders placed for local pickup usually take 2 to 4 business days to process. Once your order is ready for pickup, you will receive a "Ready for pickup" email. We'll hold your order at the store for 6 months after your order was marked "Ready for pickup"; if you don't make it in by then, we will cancel the order and no refund or store credit will be given.

Online Purchases - Shipped

With a receipt, refunds will be given if the order is postmarked within 10 days of the delivery date according to the tracking information, and store credit will be given if the order is postmarked within 30 days of the delivery date according to the tracking information if the items meet our refund criteria listed below. With a receipt, size-for-size exchanges can be made if the order is postmarked within 10 days of the delivery date according to the tracking information. 

Online Purchases - In-store Pickup

With a receipt, refunds will be given within 10 days of the fulfillment date (Marked ready for pickup) and store credit will be given within 30 days of the fulfillment date (Marked ready for pickup) if the items meet refund criteria listed below. With a receipt, exchanges can be made within 30 days of the fulfillment date (Marked ready for pickup) when done in-store.

*All discounted and sale merchandise, personalized/special orders, hair bows, and jewelry are final sale. Gift wrap, gift cards, and shipping are nonrefundable.

For more information about returns and how to start a return, please visit our returns policy page by clicking here.