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Enjoy Easy Returns & Exchanges

Need to return something? We will gladly accept returns if they meet the following requirements. Please fill out the "Return Request" form and wait for a response before shipping your return. We will get back to you as soon as we can.

Submit A Return Request

Returning Online Orders

Returning online orders is easy - send back your unwanted items by mail or take them to our Mobile, Alabama location. To return by mail, click here to start the process and request a shipping label if needed. If you choose to have us send you a return label, the cost of the label will be deducted from your refund or store credit. To return or exchange your items in person for free, take your items and packing slip or order confirmation email to our Mobile, AL location.

Returning & Exchanging In-Store Purchases

Items bought at our Mobile, Alabama location can be returned there or by mail. To return in-store, take your items and receipt. Most returns will be credited back to your original form of payment within 1-3 business days. To return by mail, click here to start the process and request a shipping label if needed. If you choose to have us send you a return label, the cost of the label will be deducted from your refund or store credit.

Return Policy

Online Purchases - Shipped

With a receipt, refunds will be given if the order is postmarked within 10 days of the delivery date according to the tracking information, and store credit will be given if the order is postmarked within 30 days of the delivery date according to the tracking information if the items meet our refund criteria listed below. With a receipt, size-for-size exchanges can be made if the order is postmarked within 10 days of the delivery date according to the tracking information. 

Online Purchases - In-store Pickup

With a receipt, refunds will be given within 10 days of the fulfillment date (Marked ready for pickup) and store credit will be given within 30 days of the fulfillment date (Marked ready for pickup) if the items meet refund criteria listed below. With a receipt, exchanges can be made within 30 days of the fulfillment date (Marked ready for pickup) when done in-store.

In-store Purchases

With a receipt, refunds will be given within 10 days of the purchase date, and store credit will be given within 30 days of the purchase date if the items meet our refund/exchange criteria listed below. With a receipt, exchanges can be made within 30 days of purchase. With a receipt, Shop Pay installment purchases are only eligible for refunds within 10 days of purchase.

Return Criteria

Items must be accompanied by a copy of your original sales invoice, packing list, or in-store receipt. Items must have all original tags still attached. Items will not be accepted if worn, washed, altered, or damaged. Items must be free of stains and odors.

ALL discounted or sale merchandise, items bought on layaway, personalized/ special orders, hair bows, and jewelry are final sales. Gift wrap, gift cards, and shipping are nonrefundable.

Submit A Return Request

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