If you have the original receipt or gift receipt, your order is eligible for store credit within 30 days of the purchase date as long as the item(s) meet our refund/exchange policy. With a receipt, exchanges can be made within 30 days of purchase.

Yes, as long as you have your sales invoice or packing list and your items meet our return/exchange requirements.

In most cases your refund will automatically go back to the original form of payment used for the purchase. If you used multiple forms of payment, your refund may go back to all payment methods used.

We issue, refunds or store credit one to three business days after your item arrive. If we inspect the item and it’s not eligible (used, damaged, etc.) based on our return policy, we will not process your return for a refund or exchange.

Tiny Town does not keep unexpected or ineligible (used, damaged, etc.) items sent to us. When able, we’ll donate or recycle them. If you’ve sent something to Tiny Town and want it back, contact us at 251-341-1480 within 30 days. We can’t guarantee we’ll be able to find and send back your item. We also can't compensate you for unexpected or ineligible items returned to Tiny Town.

If our online return team has declined a return for any reason, you'll receive an email from us. A return may be declined for one of the following reasons:

• Your return was outside of the return window.
• The item appears worn or used.
• The item was opened.
• The item was non-returnable or non-returnable if opened.
• The online return team wasn't able to locate the order number or other information needed to process the return.

Please start a Return Request here and let us know what was wrong. If you need further assistance, please use the chat with us button in the lower right hand corner of your screen.