Join the Tiny Town Team!
Tiny Town is a family-owned, children's apparel and gifts retail boutique with a brick-and-mortar location in Mobile, AL. Our goal is to provide customers with the best possible service. We are open Monday through Saturday from 10 AM to 5 PM and closed on Sundays.
Available Positions
Sales Associate (Full-time)
Responsibilities
- Greet and receive customers in a welcoming manner.
- Present and sell company products and services to new and existing customers.
- Assist customers by escorting them to racks and counters and answer questions about merchandise.
- Provide outstanding customer service.
- Operate cash register and handles cash payments and credit card processing
- Document sales by updating customer records.
- Alert management of potential security issues.
- Keep customers informed by notifying them of sales and future merchandise of potential interest.
- Help maintain floor appearance by keeping displays tidy and counters, floors and bathroom clean.
Qualifications
- Previous experience in sales, customer service, or other related fields preferred but not required
- Ability to build rapport with clients
- Deadline and detail-oriented
- Must be able to thrive in a fast-paced, multi-faceted work environment
E-Commerce Manager (Full-time)
Tiny Town is hiring an E-Commerce Manager to maintain and improve our ecommerce website on Shopify. This position requires an experienced ecommerce specialist who is a detail-oriented multi-tasker who will work closely with multiple internal teams to deliver a frictionless and on-brand user experience. You must thrive in a creative, fast-paced, customer-focused environment. The successful candidate will be able to execute objectives with minimal supervision, while thinking strategically, creatively, and collaboratively to increase brand awareness and tell a cohesive brand story to drive E-Commerce sales.
Must be able to work from 10 AM to 5 PM 5 days a week including one Saturday a month.
Responsibilities
- Manage and maintain updates and content on ecommerce website
- Ensure accuracy of pricing, images, product descriptions, inventory and online cataloging
- Define product features and requirements and lead the implementation of new products
- Ensure all necessary user experience, performance, and production testing is conducted and documented across devices
- Proactively communicate and collaborate with internal teams to analyze business information needs and functional requirements
- Maintain knowledge of emerging technologies and how they may optimize current practices
- Use analytics and customer research to measure user experience, conversion, retention and to provide insights to future development
Qualifications
- Previous experience in sales, customer service, or other related fields required
- Previous experience with Shopify required
- Experience with Google Workspace preferred but not required
- Ability to build rapport with customers via phone and email
- Deadline and detail-oriented
- Must be able to thrive in a fast-paced, multi-faceted work environment
- Analytical and technical skills, including a thorough understanding of how to interpret online customer behavior and translate them into application and operational requirements
- Extremely technical and is able to jump in and figure out solutions to tech-related problems with no oversight
- Knowledge of current e-commerce buying trends and related technology
- Organizational and time management skills, self-motivated, able to work independently, and able to effectively prioritize workload
- Positive and pleasant approach to challenges, especially in difficult situations
- A high level of written, verbal, and interpersonal skills to communicate information, ideas, procedures, and processes in a logical sequence and at a level appropriate to the audience, resulting in effective working relationships
- Proven history of delivering consistent results with a high attention to detail
This position is not remote and is located at our Mobile, Alabama store. Financial allowance for employee use of personal device.