Online Purchases - Shipped
With a receipt, refunds will be given if the order is postmarked within 10 days of the delivery date according to the tracking information, and store credit will be given if the order is postmarked within 30 days of the delivery date according to the tracking information if the items meet our refund criteria listed below. With a receipt, size-for-size exchanges can be made if the order is postmarked within 10 days of the delivery date according to the tracking information.
Online Purchases - In-store Pickup
With a receipt, refunds will be given within 10 days of the fulfillment date (Marked ready for pickup) and store credit will be given within 30 days of the fulfillment date (Marked ready for pickup) if the items meet refund criteria listed below. With a receipt, exchanges can be made within 30 days of the fulfillment date (Marked ready for pickup) when done in-store.
*All discounted and sale merchandise, personalized/special orders, hair bows, and jewelry are final sale. Gift wrap, gift cards, and shipping are nonrefundable.
For more information about returns and how to start a return, please visit our returns policy page by clicking here.